Receptionist (m/f/d)
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Professionals
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Full Time/Part Time/Mini Job
D-60549 Frankfurt
In the following job advertisement, we use gender-specific terms for better readability and comprehensibility. All personal designations should nevertheless and expressly be regarded as gender-neutral.
Are you ready to take off with us?
Are you looking for a new challenge? Quality-conscious work is important to you, do you love contact with guests and bring a lot of joy and interest with you? In short: Do you still have great plans? Then we'll be a good match.
We need reinforcement for our hotel in the transit area of Terminal 1 at Frankfurt Airport and are looking for you as a receptionist (m/f/d).
Your tasks:
- Control of the completion of all common reception tasks such as check-in/out, wake-up service, fulfilment of guest requests, repair orders, etc.
- Meeting and adhering to service standards
- Expansion and maintenance of contacts with existing customers
- Conducting personal and telephone sales talks with customers as well as handling the usual correspondence
- Professional handling of customer complaints as far as possible
- Participation in department-specific meetings and implementation of department-relevant content
- Passing on information and requests to the relevant department
- Acceptance, entry and confirmation of reservations (online or by phone)
- Update reservations via the hotel software
- Exact knowledge of the rates and their correct application
- Carrying out quality checks on existing reservations
- Complete knowledge of all the services offered by the hotel
Your qualification:
Professional:
- Completed vocational training as a hotel manager or professional experience in a comparable position
- Precise knowledge of the internal processes of a hotel business
- Routine handling of common hardware and software
- Very good knowledge of German and English; Knowledge of another foreign language is an advantage
Personal:
- Very high flexibility as well as a sense of quality and responsibility
- You are a committed, open-minded and empathetic personality who knows how to master problems and concerns of all kinds diplomatically, is as discreet as he is trustworthy and enjoys welcoming guests from all nations with a smile together with nice colleagues
- Exemplary and representative appearance in well-groomed clothing with name tag
- Willingness to work in alternating shifts (3-shift operation) and work on weekends and holidays
Our offer:
A varied job with great colleagues awaits you. They have fixed working hours within the shifts with bonuses for the night shifts. In addition, an attractive salary package, long-term prospects and development opportunities as well as the international flair of Frankfurt Airport, where not only travel dreams but also your job dreams can come true.
Benefit from other benefits, such as:
- Jobticket
- Holiday and Christmas bonuses as well as financing of capital-forming benefits
- Performance-based revenue sharing
- We take care of your business outfit with free uniform and cleaning
- Your health is important to us, which is why we offer several health benefits, e.g. using the Urban Sports Club
Take off with us now:
Send your application directly to our headquarters:
HERING Service GmbH | Neuländer 1 | 57299 Burbach
karriere.mycloud@hering-service.de
When HERING invited me in 2016 to take the entrance test, then to the interview, and finally to sign my apprenticeship contract, I was thrilled. After completing my apprenticeship, I was taken on as a project assistant in the railway construction division. I still really enjoy my work here at HERING. I can apply my knowledge and skills while also learning new ones.
Office Management Clerk
In 2000, I started my apprenticeship as an office communications clerk at HERING. After completing my training, I was able to take part in HERING’s junior development program. As a result, from 2007 until the birth of my first child in 2012, I held the position of Head of International Sales. After returning from parental leave in 2014, I began working as a project management assistant. Following the birth of my second child in 2016, I took another three years of parental leave. Today, I am happy to be back on board at HERING. I mainly support International Sales and I’m very grateful for the opportunity to balance both my career and family life.
Assistant Sales International
At HERING, further training and employee development are a top priority. After completing a part-time distance learning program, I successfully graduated as a Construction Business Administrator in just 1.5 years! Throughout the entire training, I could fully rely on HERING’s support. Now, I’m excited to put the knowledge I gained through this qualification into practice in my work at HERING.
Construction Business Administrator
The main task of a train driver is to supply the construction site with the required building materials – for example, wagons with ballast or sleepers. What matters most is that the requested materials are delivered punctually and reliably. I’ve now been working in this profession for ten years. Thanks to the constantly changing work locations, it never gets boring: conditions on site are always different, and you get to meet many new people.
Train Driver from Haldensleben
Already during the job interview, I was made aware of the wide range of benefits and the flexible working hours. After the birth of my first daughter, I had the opportunity to take two months of parental leave and support my wife in completing her teacher training. Those two months with my daughter were a wonderful and intense time that I would never want to miss.
Technical Project Manager